International Shipping
Do You Ship Internationally?
Apart from the U.S. some of the countries where Jointxl Plus ships its products are Canada, U.K, Ireland, Australia, and New Zealand. During the checkout process, upon entering your shipping details, you'll find a comprehensive list of countries we ship to. If you don't see your country listed, it means we're currently unable to ship there.
What Shipping Carriers Do You Use?
For international orders, we utilize major shipping carriers to ensure your order arrives promptly and safely. Depending on your location, your order may be shipped via DHL, FedEx International, or UPS International. Shipping details including carrier and tracking information will be provided in your order confirmation email.
Are There Any International Shipping Restrictions?
Customers are responsible for understanding and complying with the customs regulations, taxes, duties, and tariffs of their country. Please be aware that customs procedures could sometimes delay the delivery of your order for up to several weeks. Jointxl Plus can't be held liable for any orders held or confiscated by customs. It's crucial to ensure that the items ordered are allowed in your country before placing an order.
What Are My Payment Options?
Jointxl Plus accepts a variety of payment options for your convenience, including major credit cards and PayPal. All transactions are securely processed, ensuring your payment information is protected.
What Are the Shipping Costs and Times?
For orders over $40 in the US, shipping is absolutely free! For international orders, a nominal shipping fee is applied depending on the destination. Generally, orders within the US take 5-7 working days, while international orders may take 10-15 working days. Rest assured, we strive to dispatch and deliver your order as quickly as possible.
What Is Your Return Policy?
At Jointxl Plus, your satisfaction is our top priority. If you're not entirely happy with your purchase, you can return it within 60 days for a full refund—even if you've opened and tried the product. Simply contact our customer service for a Return Authorization Code (RAC) and return instructions. Please note, this policy applies to your first order only and does not cover shipping costs.
Is Jointxl Plus Suitable for Everyone?
Jointxl Plus is formulated for adults looking to support their weight management efforts. However, if you're pregnant, nursing, have a medical condition or are taking medication, we strongly advise consulting with your healthcare provider before using Jointxl Plus. Our supplements are produced in an FDA-registered facility, ensuring they meet the highest quality standards.
What Are My Payment Choices?
When you're ready to checkout, you'll have several convenient payment options to choose from. We accept all major credit cards, as well as popular payment methods like PayPal and Apple Pay. Simply select your preferred option during the checkout process, and we'll securely complete your transaction.
When will My Order Ship And What Are My Shipping Charges?
As you're browsing and adding items to your cart, the shipping charges will be automatically calculated for you. Once you proceed to the checkout page, you'll be able to review the different shipping methods available and their respective costs. From there, just choose the option that works best for you. As soon as we receive your payment, we'll get your order processed and shipped out right away!
What Is The Return Policy?
At Jointxl Plus, we stand behind our products 100%. That's why we offer a hassle-free 60-day return policy to ensure your complete satisfaction. You'll find all the details spelled out in our Returns & Refunds Policy, but the gist is this: if for any reason you're not totally thrilled with your purchase, simply return it to us, no questions asked. We'll process your refund promptly so you can shop with confidence, every time.